Hours
Last night I was having a discussion with one of my regular customers, Robin; about business hours. There were times after I closed, I tried to rush to the city to catch a bite at some restaurants before they closed. However many times when I walked in, I didn't get much service and then eventually someone came over and told me, "The kitchen was closed already, sorry."
My rule for my restaurant is if I said I close at 10PM, I will serve any customers who walk in at 10PM. And there was one time I forgot to turn off the "open" sign. Couple customers pulled their car right in front at around 10:15PM, I served them.
I just don't understand how could a business said they closed at 10PM, but wouldn't take customers before that? Then shouldn't you advertise closing at 9:30PM if you really want to walk out the restaurant by 10PM?
Sure enough, I went to this Korean restaurant at the corner of MacArther and Telegraph after having the discussion with Robin. As soon as we were seated at about 10:15PM, the server told us they're closing at 11PM. I acknowledged it. 10 minutes later, when we were ready to order, she told us again that they'll be closed at 11PM. I was a little bothered by it. I started wondering, what did you mean by that? Wanting me to get out of your restaurant by 11PM? However she didn't bring the food to us until 10:50PM, so do you really expect me to finish everything in 10 minutes, paid and get out of the door?
I noticed that server was new, and I may give this restaurant a second chance before I can find another place that made my ginseng chicken soup better! However I really believe for people who are in the restaurant business should really honor the hours that they put on their sign!
